Cancellation Policy

Last updated: October 2026

At Lirvani, we understand that plans can change after you've placed an order. Whether you've selected the wrong item, need to update your delivery information, or simply wish to reconsider your purchase, we're here to help whenever possible.

This policy explains the cancellation and order modification procedures for purchases made through lirvani.com, operated by Hefei Kali E-commerce Co., Ltd.

1. Changing Your Mind After Checkout

If you decide not to proceed with your purchase, you may request cancellation within 12 hours of placing your order.

Please email service@lirvani.com and include your order number and the email address used during checkout.

Our customer care team will review the order's current status. If fulfilment has not yet begun, we will cancel the purchase.

We recommend contacting us as soon as possible because orders may enter preparation before the 12-hour period ends.

2. When Your Order Is Already Being Prepared

Once an order enters the fulfilment process, cancellation may no longer be possible.

This includes situations where the items are being prepared for dispatch or the package has already been transferred to a shipping carrier.

If your purchase can no longer be cancelled, you may still request a return after delivery, provided the products meet the eligibility requirements described in our Returns & Refunds Policy.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

3. Updating Your Delivery Details or Order Information

We encourage customers to review their order confirmation carefully after checkout.

If you notice an incorrect delivery address or would like to request a change to your purchase, please contact us within the same 12-hour period.

We will make reasonable efforts to assist before fulfilment begins.

However, changes cannot be guaranteed once an order has entered packing or dispatch.

For the fastest assistance, include your order number, the checkout email address and the details you would like to correct.

4. Cancellation Fees

Lirvani does not charge a cancellation fee when an order is successfully cancelled before fulfilment begins.

If your order is no longer eligible for cancellation and you choose to return it after delivery, the applicable conditions and shipping responsibilities will be determined by our Returns & Refunds Policy.

5. Receiving Your Cancellation Refund

When a cancellation request is approved, any applicable refund will be returned to the original payment method used at checkout.

We normally submit approved cancellation refunds within 5–10 business days following approval.

Please be aware that banks, card issuers and payment providers may require additional processing time before the refunded amount appears in your account.

6. Need Assistance With Your Order?

If you have questions about cancelling a purchase, updating an address or checking the progress of a cancellation refund, please contact our customer care team.

Brand: Lirvani
Website: lirvani.com
Store Operator: Hefei Kali E-commerce Co., Ltd.
Registered Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China

Customer Service Email: service@lirvani.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

7. Applicable Law & Consumer Rights

This Order Cancellation & Changes Policy is governed by the laws of the People's Republic of China.

Disputes relating to this policy are subject to the competent courts of Hefei, China, except where mandatory consumer-protection laws in the customer's country or place of residence provide non-waivable rights or permit proceedings in another jurisdiction.

Nothing in this policy is intended to restrict any cancellation, withdrawal, refund or other consumer rights that cannot legally be waived.