FAQ
Frequently Asked Questions
Welcome to Lirvani. We've put together answers to some common questions to help make your shopping experience as comfortable and straightforward as possible.
Placing & Managing Your Order
What happens after I place an order?
Once your purchase is confirmed, our team begins preparing your items for shipment. Most orders are processed within 1–3 business days, excluding weekends and public holidays.
Should an item require additional preparation time, we'll reach out to you before it ships.
I've changed my mind. Can I update or cancel my purchase?
We understand that plans can change. If you need to adjust your order or request a cancellation, please contact us at service@lirvani.com within 12 hours of placing your order.
We'll do our best to accommodate your request, provided your order hasn't entered the fulfilment process. Orders already being prepared or shipped may no longer be eligible for cancellation.
If your package has already been delivered, you may still request a return in accordance with our return policy.
Delivery & Shipping Information
Do you offer complimentary shipping?
Yes. We offer free standard shipping on orders with a merchandise subtotal of USD $49 or more, calculated after discounts and before taxes.
For orders below USD $49, standard delivery costs a flat USD $6.99.
How long does delivery usually take?
Delivery times depend on your destination. Once your order has been processed and dispatched, the following estimated transit times apply:
| Destination | Estimated Transit Time |
|---|---|
| United States, Canada, United Kingdom, Australia & New Zealand | 5–10 business days |
| European destinations | 7–14 business days |
| Other supported destinations | 10–20 business days |
Please remember that these are estimated delivery windows, not guaranteed arrival dates. Customs procedures, carrier operations and other circumstances may affect delivery.
Will my package be shipped internationally?
Depending on the items you've selected and your delivery location, your order may be sent from one of our own or contracted fulfilment facilities.
Some packages may travel across international borders before reaching their destination.
Where can I find my tracking information?
As soon as shipment tracking is available, we'll send the carrier details and tracking number to the email address associated with your purchase.
Tracking updates may take up to 72 hours after the shipping notification to appear in the carrier's system.
Returns, Exchanges & Refunds
What if my purchase isn't quite right?
We want you to feel comfortable shopping with Lirvani.
If an item is eligible for return, you can submit a request within 30 calendar days of confirmed delivery.
Returned products must remain unused, unopened where applicable, and include their original packaging, accessories and documentation.
How can I arrange a return?
Start by emailing service@lirvani.com with your order number and a short explanation of your request.
If your item arrived damaged, defective or different from what you ordered, please include clear photographs so our team can review the issue.
Once your return is approved, we'll provide the appropriate return address and instructions.
Please do not send packages directly to our registered business address.
Are return shipping costs covered?
For returns based on personal preference, including a change of mind, return shipping costs are the customer's responsibility.
If we verify that an item was delivered damaged, defective or incorrect, Lirvani will cover reasonable return or replacement costs.
How are refunds handled?
After an approved return reaches the designated facility and passes inspection, we'll issue the refund to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional time may be needed before the funds appear in your account.
We're Here to Help
Still have questions about your order, delivery or a product you've discovered?
Our customer care team is happy to assist.
Brand: Lirvani
Operated by: Hefei Kali E-commerce Co., Ltd.
Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China
Email: service@lirvani.com
Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)