Payment Information
Last updated: October 2026
At Lirvani, we want your shopping experience to feel simple, transparent, and secure—from discovering the perfect pieces for your home to completing your purchase.
This policy explains how payments, billing information, transaction issues, and refunds are handled when shopping at lirvani.com, operated by Hefei Kali E-commerce Co., Ltd.
1. Ways to Pay
Lirvani offers the payment options made available through our online checkout.
The payment methods you can use will be displayed before you complete your purchase. Available options may differ depending on your country, selected currency, device, and the payment services currently supported by our store.
For your protection, our customer service team will never ask you to provide complete card information or sensitive payment credentials by email or telephone.
2. Understanding Your Order Total
We believe customers should be able to review their purchase costs before making a payment.
Product prices appear in the currency displayed on our storefront.
During checkout, you can review the merchandise subtotal, applicable delivery charges, taxes collected by our store, and the final amount submitted for payment authorization.
If your payment card or account uses a different currency, your bank or payment provider may apply exchange-rate adjustments, currency-conversion fees, or international transaction charges.
These additional charges are determined by the relevant financial institution or payment provider.
3. How We Handle Payment Security
Payments made through Lirvani are processed using Shopify and the payment provider selected during checkout.
Sensitive payment information, including complete card details, is handled by the applicable payment service provider rather than being stored in our website theme or customer service records.
A transaction may be declined if the payment provider is unable to confirm the authorization, verify the billing details, or complete its required security checks.
If this happens, we recommend reviewing the information entered at checkout and contacting your payment provider when necessary.
4. If Your Payment Doesn't Go Through
Occasionally, a payment attempt may be unsuccessful because of incorrect billing information, authorization restrictions, or other payment-provider requirements.
If checkout indicates that your payment has failed, please verify your billing details and consult your card issuer or payment provider before attempting the transaction again.
You may also notice a temporary pending authorization on your account.
A pending authorization does not necessarily mean that a completed payment has been collected. Depending on your financial institution, unsuccessful authorizations may be released automatically.
5. Questions About Multiple Charges
If you believe you have been charged more than once for the same purchase, please contact our customer care team at service@lirvani.com.
To help us review the situation, include your order number along with the dates and amounts of the transactions in question.
We will examine the available order and payment records and assist you in identifying the appropriate next steps.
For your security, please never email full payment card numbers, CVV codes, passwords, or other confidential payment credentials.
6. Refunds to Your Original Payment Method
When a refund is approved, Lirvani returns the applicable amount through the original payment method used for the purchase.
Our Returns & Refunds Policy explains refund eligibility and the standard 5–10 business-day period for issuing an approved refund following the applicable review and inspection process.
After we initiate a refund, your bank, card issuer, or payment provider may require additional time to make the credit visible in your account.
The time required for funds to appear may vary between financial institutions.
7. Customer Support & Business Details
If you have questions about payment authorization, billing information, a suspected duplicate charge, or a refund, our customer care team is available to assist.
Brand: Lirvani
Website: lirvani.com
Operating Company: Hefei Kali E-commerce Co., Ltd.
Registered Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China
Customer Service Email: service@lirvani.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
8. Applicable Law & Customer Rights
This Payment & Billing Policy is governed by the laws of the People's Republic of China, except where mandatory consumer-protection laws provide rights that cannot legally be waived.
Nothing in this policy is intended to limit any payment-related or consumer rights that apply under mandatory law.