Return & Refund Policy

Last updated: October 2026

At Lirvani, we want you to feel comfortable and confident when choosing pieces for your home. If something about your purchase isn't quite right, we're here to help you understand your return options and find an appropriate solution.

This policy covers eligible purchases made through lirvani.com, a home and lifestyle store operated by Hefei Kali E-commerce Co., Ltd.

1. Your 30-Day Return Period

We understand that sometimes a product may not be the perfect fit for your space.

You may submit a return request within 30 calendar days after confirmed delivery.

Requests received after this period may not qualify for a return, except where applicable consumer-protection laws provide additional rights.

2. Keeping Your Items Return-Ready

To qualify for a standard return, products should remain unused and in substantially the same condition as when they were delivered.

Please retain the original packaging, protective materials, product instructions and any accessories included with your purchase.

Certain products may not be eligible for a preference-based return if they have been used, installed, modified or had protective packaging removed for hygiene, safety or product-protection reasons.

Items damaged through improper use, unauthorized alterations or insufficient return packaging may not qualify for a full refund.

These conditions do not remove your legal rights if a product arrives damaged, defective or different from what you ordered.

3. Starting a Return With Lirvani

If you would like to return an item, please contact our customer care team at service@lirvani.com.

To help us process your request efficiently, include:

  • Your order number.

  • The name or description of the product you wish to return.

  • A brief explanation of the return reason.

  • Clear photographs if the item is damaged, defective or incorrect.

We normally review return enquiries within two business days.

Once your request is approved, we will provide the designated return facility address and appropriate packaging instructions.

Important: Please do not send returned merchandise to our registered company address. Returns shipped without prior approval or to an incorrect location may experience delays or be refused.

4. Understanding Return Shipping Costs

Return shipping responsibilities depend on the reason for the request.

Changed Your Mind?

If you decide that a product no longer suits your preferences, space or personal needs, you will be responsible for the return shipping cost.

We recommend choosing a trackable shipping service so that the return can be followed until delivery.

Received a Damaged, Defective or Incorrect Product?

If we verify that your item was damaged during transit, has a defect or was supplied incorrectly, Lirvani will arrange a reasonable return method, replacement or another appropriate remedy at our expense.

5. When Your Order Arrives With a Problem

We recommend checking your package and its contents shortly after delivery.

If you discover visible damage, a product defect or an incorrect item, please email service@lirvani.com as soon as reasonably possible.

For an efficient review, photographs should show the outer packaging, shipping label, full product and the affected area.

Please keep the product and packaging available while we assess the situation.

Our support team may request additional information to confirm the issue and determine whether a refund, replacement or another suitable solution is appropriate.

6. How and When Refunds Are Issued

After an authorized return arrives at the designated return facility, we will inspect the item to confirm that it meets the applicable return requirements.

Once the refund is approved, the payment will be returned to the original payment method within 5–10 business days.

Your bank or payment provider may require additional time to reflect the credit in your account.

Original standard shipping charges are refunded when required by applicable law or when the return is caused by our error, a verified product defect or shipping damage.

7. Would You Prefer a Different Item?

If you'd like another colour, size, style or product, please be aware that Lirvani does not currently offer automatic exchanges.

Instead, you may request a return for the original purchase and place a new order once the return has been approved.

If you received the wrong item or product variation because of an error on our part, please contact us before ordering again. We'll help determine the appropriate solution.

8. Cancelling Before Shipment

If you need to cancel your purchase, please email service@lirvani.com within 12 hours of placing your order.

When the order has not yet entered fulfilment, we will cancel it and arrange a refund.

Once preparation or dispatch has begun, cancellation may no longer be possible. In that case, eligible products may be returned after delivery under the conditions outlined in this policy.

9. Contact Our Customer Care Team

Whether you're requesting a return, checking on a refund or looking for help with an unexpected delivery issue, our team is available to assist.

Brand: Lirvani
Website: lirvani.com
Operating Company: Hefei Kali E-commerce Co., Ltd.
Registered Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China

Customer Service Email: service@lirvani.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

10. Legal Framework & Consumer Protection

This Returns & Refunds Policy is governed by the laws of the People's Republic of China.

Disputes relating to this policy are subject to the competent courts of Hefei, China, except where mandatory consumer-protection laws in your country or place of residence provide rights or jurisdiction that cannot legally be waived.

Nothing in this policy limits or excludes consumer rights that must be provided under applicable law.