Shipping Policy
Last updated: October 2026
Thank you for choosing Lirvani. We want every purchase to reach your home with as little uncertainty as possible. This policy outlines how we prepare, ship, and deliver orders placed at lirvani.com.
Lirvani is operated by Hefei Kali E-commerce Co., Ltd.
1. Preparing Your Purchase
After an order is successfully placed, our fulfilment team begins reviewing the purchase, confirming the necessary details, and arranging the items for shipment.
Most orders are ready to leave our fulfilment facilities within 1–3 business days. Our business days run from Monday through Friday, excluding public holidays.
Occasionally, payment verification, delivery-address checks, or product availability may extend this preparation period. If additional time is needed, we will notify you through the email address provided at checkout.
2. Where We Deliver & How Long It Takes
Shipping times vary according to the destination and carrier arrangements.
The following estimates apply after an order has been dispatched and do not include the initial 1–3 business-day processing period.
| Delivery Destination | Estimated Transit Time |
|---|---|
| United States, Canada, United Kingdom, Australia & New Zealand | 5–10 business days |
| European destinations | 7–14 business days |
| Other supported destinations | 10–20 business days |
These timeframes are provided as estimates rather than guaranteed arrival dates.
Unexpected circumstances, including customs inspections, adverse weather, transportation interruptions, remote delivery locations, or seasonal shipping demand, may affect the final delivery date.
3. Standard Shipping Rates
We aim to keep delivery costs clear and straightforward.
Complimentary Standard Shipping
Enjoy free standard shipping when your merchandise subtotal reaches USD $49 or more, after discounts and before taxes.
Flat-Rate Standard Shipping
For merchandise subtotals below USD $49, a standard shipping charge of USD $6.99 applies.
If faster shipping options are available for your destination, their additional costs will be displayed separately during checkout.
4. How Your Order Is Fulfilled
To accommodate different product selections and delivery destinations, Lirvani works with its own or contracted fulfilment facilities.
Your items may be dispatched from a facility outside your country of residence. In some cases, products within the same order may travel in separate packages.
The dispatch location depends on product availability and fulfilment arrangements. We do not describe shipments as locally dispatched unless that is accurate for the specific order.
5. Following Your Delivery
Once your package has been transferred to the shipping carrier and tracking information is available, we will send a dispatch confirmation to your checkout email address.
This notification will contain the carrier's name and a tracking number or tracking link.
Please allow up to 72 hours after receiving the dispatch notification for the first tracking scan to become visible.
If no tracking movement appears after this period, contact service@lirvani.com and include your order number so our team can review the shipment.
6. Correcting Your Shipping Details
Please review your delivery information carefully before completing your purchase.
If you notice an incorrect or incomplete address, email us within 12 hours of placing your order.
We will make reasonable efforts to update the information before fulfilment begins. However, once a package has been dispatched, changes may no longer be possible.
Customers are responsible for supplying accurate and complete shipping details.
If a parcel is returned because of an incomplete address or repeated delivery refusal, we will contact you to discuss possible reshipment charges or an eligible refund.
7. When Delivery Doesn't Go as Expected
We understand that waiting for a package can be frustrating, particularly when tracking information is unclear.
If your order has not arrived within the estimated delivery period for your destination, please contact service@lirvani.com.
Our customer support team will review the shipment details, verify the delivery information, and request an investigation from the carrier when appropriate.
Missing or Lost Packages
We remain responsible for assisting with verified losses occurring during transit. Based on the investigation's findings, an appropriate replacement or refund may be arranged.
If the carrier marks your package as delivered but you cannot locate it, please notify us within 7 calendar days of the recorded delivery scan.
8. International Orders, Customs & Import Charges
Depending on your delivery destination, taxes or import duties may apply to your purchase.
Some charges may be collected during checkout, while others may be assessed by customs authorities in the destination country.
When import charges have not been collected at checkout, the recipient may be responsible for paying applicable duties, taxes, or other lawful import fees.
Lirvani does not intentionally provide inaccurate declarations regarding the value or contents of shipped packages.
9. Customer Assistance & Business Information
If you have questions about shipping costs, estimated delivery dates, or an order already on its way, our customer care team is available to assist.
Brand: Lirvani
Website: lirvani.com
Operating Company: Hefei Kali E-commerce Co., Ltd.
Registered Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China
Customer Service Email: service@lirvani.com
Customer Service Phone: +1 629 246 1172
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)
10. Applicable Law & Consumer Rights
This Shipping & Delivery Policy is governed by the laws of the People's Republic of China.
Disputes arising in connection with this policy are subject to the competent courts of Hefei, China, except where mandatory consumer-protection laws in the customer's place of residence provide rights or jurisdiction that cannot legally be waived.
Nothing in this policy is intended to restrict consumer protections that apply under mandatory local law.