Order Tracking
Last updated: October 2026
At Lirvani, we want you to feel informed and confident from the moment you place your order until your purchase arrives at your doorstep.
This guide explains how to check the delivery progress of purchases made at lirvani.com, operated by Hefei Kali E-commerce Co., Ltd.
Your Shipping Confirmation
Once your purchase has been prepared and handed over for delivery, we'll email you a shipping confirmation as soon as tracking details become available.
Your confirmation will include the shipping carrier's name and either a tracking number or a direct link to follow your package.
Please check the email address you provided during checkout, including your spam or promotions folder if you haven't received the notification.
Understanding Your Tracking Status
It's normal for tracking information to take a little time to appear.
After receiving your dispatch confirmation, please allow up to 72 hours for the carrier to register its first tracking scan.
During this period, you may see messages indicating that a shipping label has been created or that the carrier is awaiting the package. This does not necessarily mean your shipment has encountered a problem.
Need Help Locating Your Package?
If your tracking details haven't changed after 72 hours, or your order has not arrived within the estimated delivery window outlined in our Shipping Policy, our customer care team is here to assist.
Simply send an email to service@lirvani.com with your order number and a brief description of the issue.
We'll review the available shipping information and contact the delivery provider when further investigation is necessary.
What If My Order Says Delivered?
Sometimes a carrier may mark a parcel as delivered before you've located it.
We recommend checking the delivery address on your order, nearby secure drop-off locations, and asking anyone in your household who may have accepted the delivery.
If you're still unable to find your package, please reach out to us within 7 calendar days of the recorded delivery date.
We'll help investigate verified missing deliveries and, depending on the findings, may arrange an appropriate replacement or refund.
We're Always Happy to Help
Whether you have a question about tracking updates or need assistance with a delivery concern, you can contact our customer support team using the details below.
Brand: Lirvani
Store Operator: Hefei Kali E-commerce Co., Ltd.
Registered Business Address: Room 301, Building 12, Haizhou Jingxiu Shijia, Intersection of Tongda Road and Linquan Road, Yaohai District, Hefei, Anhui, China
Customer Service Email: service@lirvani.com
Customer Service Phone: +1 629 246 1172
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)